Shipping policy

Shipping Policy

At Choose Coffee, we aim to provide reliable and efficient shipping services for all orders. Please review our shipping policy below for more details.

Shipping Methods and Costs

UK Orders:

  • We use APC Overnight for all orders within the United Kingdom. Shipping costs will be calculated at checkout based on the weight and dimensions of your order.

  • Please note that coffee Machine orders and multiple coffee grinders above a weight of 30kg will hold a heavy-duty delivery charge of £120.00 

International Orders:

  • For orders outside the United Kingdom, shipping methods and costs will be determined on a case-by-case basis. Please contact our customer service team at  hello@choosecoffee.co.uk or 03300430012 for more information.

Delivery Times

UK Orders:

  • APC typically delivers within 2-3 business days from the date of dispatch. Please note that delivery times may vary depending on your location and other factors beyond our control.

International Orders:

  • Delivery times for international orders will vary based on the destination and shipping method chosen. We will provide an estimated delivery time once the shipping method has been determined.

Order Processing

  • All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.

  • If we experience a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you via email or phone.

Tracking Your Order

  • Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track the status of your shipment on the carrier's website.

Shipping Restrictions

  • We currently do not ship to P.O. Boxes or APO/FPO addresses.

  • Some products may be subject to additional shipping restrictions due to their size, weight, or nature. Please refer to the specific product page for more details.

Lost or Damaged Packages

  • If your package is lost or damaged during transit, please contact our customer service team at hello@choosecoffee.co.uk or 03300430012 We will work with the carrier to resolve the issue and ensure you receive your order as quickly as possible.

Contact Us

If you have any questions or concerns about our Shipping Policy, please contact us at:

  • Business Name: Choose Coffee

  • Email:  hello@choosecoffee.co.uk  

  • Phone: 03300430012

  • Address: Unit 6a, Brentford Business Centre, Commerce Rd, Brentford TW8 8LG