Privacy policy

Effective Date: 01/01/2025
Last Updated: 13/02/2025

Welcome to Choose Coffee Ltd. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share your information when you use our Shopify store (www.choosecoffee.co.uk) and our services.

By using our website and services, you agree to the collection and use of your information as outlined in this policy.

1. Who We Are

Choose Coffee Ltd

For data protection purposes, Choose Coffee Ltd is the data controller responsible for your personal information.

2. What Information We Collect

We collect personal information in the following ways:

A. Information You Provide to Us

When Making a Purchase: Name, billing and shipping address, email, phone number, payment details (processed securely via Shopify Payments, PayPal, or other third-party providers).
When Creating an Account: Username, email, and password.
When Contacting Us: Any information you provide in messages, emails, or support requests.

B. Information We Collect Automatically

Device Information: IP address, browser type, device type, operating system, and browsing behaviour on our store.
Transaction Data: Purchase history, order details, and payment confirmations.
Cookies & Tracking Technologies: To enhance your experience and analyse website traffic.

C. Information from Third Parties

Payment Processors: We receive confirmation of payments from Shopify Payments, PayPal, Klarna, or other third-party payment providers.
Marketing & Advertising Partners: If you interact with our ads or sign up via social media platforms.

3. How We Use Your Information

We use your personal data for the following purposes:

To process and fulfil orders (including payments, shipping, and customer support).
To manage customer accounts and provide a personalised shopping experience.
To improve our website, products, and services through analytics and feedback.
To send marketing emails and promotions (if you have opted in).
To comply with legal and regulatory requirements.

Legal Basis for Processing Your Data (UK GDPR):

Contractual Obligation: When processing your orders and providing customer service.
Legitimate Interest: To improve our business, prevent fraud, and ensure security.
Consent: When sending marketing emails (you can withdraw consent at any time).
Legal Compliance: If required by UK laws or law enforcement.

4. How We Share Your Information

We do not sell your personal data. However, we share your information with trusted third parties to provide our services, including:

Shopify: Our e-commerce platform, which processes transactions securely.
Payment Providers: PayPal, Shopify Payments, Klarna, and others to process payments.
Delivery Partners: Couriers such as Royal Mail, DPD, or UPS to deliver your orders.
Marketing Services: To send promotional emails (if consent is given).
Legal Authorities: If required for fraud prevention, legal obligations, or law enforcement.

All third parties are required to comply with UK GDPR standards and ensure data protection.

5. International Data Transfers

As we use Shopify, your data may be stored and processed outside the UK, including in Canada and the United States. Shopify complies with UK GDPR and uses Standard Contractual Clauses (SCCs) to protect your data.

By using our services, you consent to this transfer.

6. How Long We Keep Your Data

We retain your personal data only as long as necessary:

Orders & Transactions: 6 years (for tax and legal compliance).
Marketing Data: Until you withdraw consent.
Customer Accounts: Until you request deletion.
Cookies & Analytics Data: As per our Cookie Policy.

7. Your Rights Under UK GDPR

You have the following rights regarding your personal data: ✔ Access – Request a copy of the data we hold.
✔ Correction – Correct any inaccurate or incomplete data.
✔ Erasure ("Right to be Forgotten") – Request deletion of your data.
✔ Objection – Object to processing for direct marketing or legitimate interests.
✔ Data Portability – Request transfer of your data to another provider.
✔ Withdraw Consent – If you have given marketing consent, you can withdraw it at any time.

To exercise your rights, please contact us at: hello@choosecoffee.co.uk
If you are not satisfied, you have the right to complain to the UK Information Commissioner's Office (ICO):
www.ico.org.uk

8. Cookies & Tracking Technologies

We use cookies to improve your shopping experience, track website performance, and provide targeted ads. You can manage cookie preferences via your browser settings. See our Cookie Policy for details.

9. Marketing & Communications

We may send you promotional emails if you have opted in. You can unsubscribe at any time by:

Clicking the "Unsubscribe" link in emails.
Contacting us at hello@choosecoffee.co.uk.

We will never spam you or share your details with advertisers without consent.

10. Security Measures

We take data security seriously and use: 🔒 SSL encryption for secure transactions.
🔒 Access controls & authentication for staff.
🔒 Regular security audits to protect data.

However, no system is 100% secure—please keep your account password safe.

11. Third-Party Links

Our website may contain links to external sites (e.g., Instagram, Facebook). We are not responsible for their privacy policies. Please review their terms before sharing data.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. If there are major changes, we will notify you via email or website notification.

13. Contact Us

If you have questions about this Privacy Policy or your personal data, please contact us: 📧 Email: hello@choosecoffee.co.uk
📍 Address: Unit 6a - Brentford Business Centre, Brentford TW8 8LG
📞 Phone: 0330 043 0012

We aim to respond to all data-related requests within 30 days.